Privacy Policy

Last updated: 19 September 2026

This privacy policy explains how ID Verification Online collects, uses and protects your personal information.

Who we are

ID Verification Online is operated by Mr Dean Goodwin.

ICO registration details:
Organisation name: Mr Dean Goodwin
ICO reference: ZC151510

What personal information we collect

We may collect and process the following information:

• Your name, email address and telephone number.
• Appointment booking details.
• Information about the ID1, ID2 or ID5 verification service you require.
• Documents or information you provide for identity verification purposes.
• Payment confirmation details.
• Messages or enquiries sent through the website.
• Technical information such as IP address, browser type and website usage data.

Why we use your information

We use your information to:

• Respond to enquiries.
• Arrange and manage appointments.
• Provide remote ID1, ID2 and ID5 verification services.
• Prepare and complete relevant identity verification documentation.
• Process or confirm payment.
• Keep appropriate business and compliance records.
• Protect the website and prevent misuse.

Lawful basis for processing

We normally process your personal information because it is necessary to provide the service you have requested, to take steps before providing that service, to comply with legal or regulatory obligations, or because we have a legitimate interest in running and protecting our business.

Identity documents and verification information

The nature of the service means that we may need to view or process identity-related information. We will only use this information for the purpose of providing the ID verification service, dealing with related administration, and maintaining appropriate records.

Who we share information with

We may share limited information where necessary with:

• Payment providers.
• Email, hosting and IT service providers.
• Professional advisers, where required.
• Regulators, law enforcement or other authorities where legally required.
• HM Land Registry or other parties only where necessary for the service or where you ask us to do so.

AI website assistant

If you use our website assistant, we record the questions you submit, the answers provided, the pages from which the assistant was opened, technical information used to prevent misuse, and any helpful or unhelpful rating you choose to give. Relevant extracts from this website and HM Land Registry Practice Guide 67 are sent with your question to our AI service provider so that an answer can be generated. Please do not enter identity document numbers, payment information or other sensitive personal information into the assistant.

We use these records to provide the assistant, monitor its accuracy and cost, improve our published information, and protect the service from misuse. Chatbot records are normally deleted after the retention period configured by the website administrator, unless they need to be retained for longer to investigate misuse or deal with an enquiry.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing the service, dealing with queries, keeping business records and complying with legal, tax or regulatory requirements.

Your rights

You have rights under data protection law, including the right to request access to your personal information, correction of inaccurate information, deletion, restriction, objection, and data portability where applicable.

Complaints

If you have concerns about how your personal information is handled, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office.

Contact

You can contact us using the details provided on the contact page of this website.